Managing the Unforeseen

Managing a remote site is like running a small town, combining anticipation and trouble-shooting. 


Managing the Unforeseen (525x325)

Sodexo provides all the services needed for community life: dining facilities, accommodations, water treatment, waste management and fire prevention… as well as medical services, logistics, leisure activities and entertainment.

And when unforeseen problems crop up Sodexo responds quickly to find solution. It is this combination of intangible and practical support that has earned the company its clients’ appreciation and loyalty.

One of Sodexo’s key differentiating factors is our capacity for problem solving and mobilization, which is a combination of management and foresight. 

Sodexo always tries to be as innovative as possible with all its contracts, to respond quickly and be flexible whenever problems occur. It is this mixture of intangible and practical support that has earned the company its clients’ appreciation and loyalty. 

Priority SAFETY

Priority SAFETY

Operating on remote sites requires an uncompromising approach to safety standards and behaviours to achieve a "zero harm" working environment.

Operating on remote sites requires an uncompromising approach to safety standards and behaviors to achieve a “zero harm” working environment. Sodexo shares its clients’ absolute commitment to safety, no matter what service they are delivering.

The group’s safety culture is framed by rigorous global reporting of lagging and leading performance indicators, ongoing training and certification programs for operations and on-site staff, as well as regular audits to drive continuous improvement.

From Mission Impossible to Mission Accomplished

From Mission Impossible to Mission Accomplished

A customer on a university campus in Alabama, USA, made an unusual and very personal request to our Sodexo on-site team there…

A customer on a university campus in Alabama, USA, made an unusual and very personal request to our Sodexo on-site team there: could we deliver a surprise birthday cake to her son Christopher, a soldier stationed at Kandahar Airfield in Afghanistan, where Sodexo provides  tens of thousands of meals daily?

Despite the 12,400 kilometers that separated the two Sodexo teams, it took only 48 hours to confirm to the American mother that all the necessary arrangements had been made. An exceptional show of camaraderie!

Growing vegetables in the air: Moruroa

Growing vegetables in the air: Moruroa

The French Army entrusted Sodexo with the construction and management of a base on the French Polynesian island of Moruroa. Located in the middle of the Pacific Ocean, halfway between Chile and Australia, Moruroa is as remote as you can get!

The French Army entrusted Sodexo with the construction and management of a base on the French Polynesian island of Moruroa. Located in the middle of the Pacific Ocean, halfway between Chile and Australia, Moruroa is as remote as you can get! Nevertheless, the French Forces require 414,000 meals each year, representing over 150 tons of food and other supplies.

Sodexo needed to come up with an innovative solution to manage a unique, unforeseen situation: due to nuclear tests that took place on Moruroa in the 1990’s, vegetables grown on the island can not touch the soil! Sodexo proposed an original installation, consisting of rotary, elevated greenhouses, inspired by the “Gardens by the Bay” in Singapore. Used for the first time ever on a remote site, the installation ensures that food grows in a controlled environment in the middle of the South Seas!

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OUR CLIENT SAYS ...

"What stands out is Sodexo’s shared commitment to creating the best place to work and in supporting a safety culture at Talisman with flexibility, innovation and service improvements."

- Geoff Holmes, Talisman Energy, Senior Vice President (Extract from Sodexo  Registration Document Fiscal 2013 / Remote Sites Section)

NICOLAS JAPY EXPLAINS THE CHANGEABLE NATURE OF REMOTE SITES OPERATIONS

"During the planning process to build a camp for a large oil company in the Russian Far East, we realized that no one had planned for a water supply to the location, which jeopardized the logistics and operations of the entire site, hence the client’s project. With the help of our technical experts, we found a solution to the problem in just one week."

- Nicolas Japy, Group Chief Operating Officer, CEO Remote Sites and Asia-Australia